1. Introduction

Welcome to CES Healthcare. These Terms and Conditions ("Terms") govern your use of our website and medical services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

CES Healthcare is a medical practice providing general practice and urology specialist services across the UK. Our practitioners are registered with the General Medical Council (GMC) and operate under UK medical regulations.

2. Medical Services

2.1 Services Offered

We provide the following medical services:

• General practice consultations
• Urology specialist consultations
• Diagnostic services and health screenings
• Video consultations and in-person appointments
• Follow-up consultations and ongoing care

2.2 Professional Standards

All medical services are provided by GMC-registered practitioners in accordance with:

• GMC Good Medical Practice guidelines
• UK medical regulations and standards
• Professional medical ethics and confidentiality requirements
• Clinical governance and safety protocols

3. Appointments and Booking

3.1 Booking Process

Appointments can be booked through our online booking system. By booking an appointment, you:

• Confirm that all information provided is accurate and complete
• Agree to attend the appointment at the scheduled time
• Understand that payment is required at the time of booking
• Accept responsibility for providing accurate medical history

3.2 Cancellation Policy

Cancellations and rescheduling:

• 24+ hours notice: Full refund available
• 12-24 hours notice: 50% refund available
• Less than 12 hours: No refund available
• No-show: Full charge applies

3.3 Video Consultations

For video consultations, you must ensure you have a stable internet connection and appropriate device. Technical issues on your end that prevent the consultation may result in rescheduling fees.

4. Payment Terms

4.1 Payment Requirements

Payment is required at the time of booking and is processed securely through Stripe:

• All payments must be made in GBP (British Pounds)
• We accept major credit and debit cards
• Payment confirmation is required before appointment confirmation
• Prices include VAT where applicable

4.2 Pricing

Our current pricing structure:

• General Practice Video Consultation: £60
• General Practice In-Person Consultation: £90
• Urology Video Consultation: £100
• Urology In-Person Consultation: £150
• Health Screening: £200
• Follow-up consultations: £40-£50

5. Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete medical history
• Disclosing all current medications and treatments
• Following medical advice and treatment plans
• Attending appointments punctually
• Informing us of any changes to your condition
• Seeking emergency care when appropriate (we do not provide emergency services)
• Treating our staff with respect and courtesy

6. Privacy and Confidentiality

6.1 Medical Confidentiality

We maintain strict medical confidentiality in accordance with:

• UK Data Protection Act 2018
• General Data Protection Regulation (GDPR)
• GMC confidentiality guidelines
• NHS Information Governance standards

6.2 Data Usage

Your personal and medical data is used solely for providing medical care, appointment management, and legal compliance. We do not share your information with third parties except where required by law or with your explicit consent.

7. Limitations and Disclaimers

7.1 Service Limitations

Please note the following limitations:

• We do not provide emergency medical services
• Video consultations have inherent limitations compared to in-person examinations
• Some conditions may require referral to specialist services
• We cannot guarantee specific treatment outcomes

7.2 Emergency Situations

In case of medical emergencies, contact emergency services immediately (999) or attend your nearest A&E department. Do not use our services for urgent or life-threatening conditions.

8. Website Usage

8.1 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Upload malicious content or viruses
• Violate any applicable laws or regulations

8.2 Intellectual Property

All content on this website, including text, images, logos, and software, is the property of CES Healthcare and is protected by copyright and other intellectual property laws.

9. Liability

Our liability is limited as follows:

• We maintain professional indemnity insurance as required by law
• Our liability for medical services is governed by UK medical negligence law
• We are not liable for technical issues beyond our control
• Our total liability is limited to the amount paid for the specific service

10. Governing Law

These Terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us: